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It has finally happened. Keys on your MacBook Pro aren’t responding, there’s a crack on the screen, or the battery no longer holds enough of a charge to make it useful. A repair is in your future, which entails bringing the Mac to an Apple Store or Apple Authorized Service Provider or shipping it back to Apple. Regardless of what repair approach you take, there are some steps that we—and Apple—highly recommend that you follow first.

Why? Three reasons:

We Mac, iPhone, and iPad users have an embarrassment of riches when it comes to calendaring flexibility. Apple provides free calendar services via iCloud, and the Calendar app lets you add calendar accounts from a wide variety of providers. Most notable among them are Microsoft Exchange and Google Calendar, which are commonly used in the business world.

Sure, we know that phone calls aren’t the most common thing people do on their iPhones—especially anyone under 30—but it’s still important to be able to make and take calls. There are a wide variety of reasons that outgoing or incoming calls might fail, so the solutions vary equally as widely. Some may seem a little scattershot, but most are easy to try and set back if they don’t help.